How to Cancel Worldpay Card Machine Contract UK
We help businesses leave Worldpay every week. The short version: ring 0345 761 7681, give 30 to 90 days written notice, and be prepared for exit fees up to £1,500 if you are still inside a 3-to-5-year contract. Below is everything you need to know, including a cancellation letter template you can copy.
Last updated: April 2026 · Written by the CapExpand switching team
Contract
3-5 years
Notice Period
30-90 days
Exit Fee
Up to £1,500
Difficulty
Very Hard
Phone
0345 761 7681
Worldpay Exit Fees by Contract Time Remaining
Worldpay's early termination fees are among the highest in the industry. The exact amount depends on how many months are left on your minimum term.
| Time Remaining | Typical Exit Fee | Notes |
|---|---|---|
| Contract ended | £0 | Just give 30 days notice. Many people do not realise they are already past their minimum term. |
| 1 to 6 months | £200 to £350 | Often worth paying to escape. You will save more than this within a few months of switching. |
| 6 to 12 months | £350 to £600 | Calculate whether the savings from switching outweigh the exit fee. Usually they do. |
| 12 to 24 months | £600 to £900 | This is where it gets expensive. Consider negotiating or waiting for the contract to end. |
| 24+ months | £900 to £1,500+ | The highest fees. Check if Worldpay changed your rates mid-contract, as this may give you grounds to dispute. |
Fees are estimates based on what we see regularly. Your actual fee depends on your specific contract terms. Always get the figure in writing from Worldpay before committing.
Step-by-Step: How to Cancel Worldpay
Find out when your contract actually ends
This is the most important step and the one most people skip. Dig out your original Worldpay paperwork, or call 0345 761 7681 and ask for your minimum term end date. If it has already passed (and it often has), you can leave with just 30 days notice and zero exit fees.
Get your exit fee in writing
If you are still inside the minimum term, ask Worldpay to confirm the exact early termination fee in writing before you agree to anything. Do not just take a phone quote. Get it on paper or by email.
Set up your replacement BEFORE you cancel
This is the bit most people get wrong. Get your new Dojo terminal set up and working before you send that cancellation letter. We can usually have one with you within a day or two. That way there is never a gap where you cannot take payments.
Send your cancellation by recorded delivery
Use the letter template below. Include your merchant ID, business name, and the date you want to cancel (at least 30 days from the letter date). Send it recorded delivery so you have proof.
Expect Worldpay to try to keep you
Their retention team will call. They will offer rate reductions, free terminal upgrades, and sometimes waived exit fees. See the section below on how to handle this.
Return the terminal within 14 days
Worldpay will send a prepaid returns label. Pack everything: terminal, power supply, docking station, receipt paper roll. Take photos of everything before packing. Send it tracked and keep the receipt.
Only cancel your Direct Debit AFTER written confirmation
Wait until you receive written confirmation that your account is fully closed and all final payments have been processed. Cancelling the DD early can result in Worldpay sending debt collectors.
Worldpay Cancellation Letter Template
Copy this letter, fill in your details, and send it by recorded delivery. Keep a copy for your records.
[Your Business Name]
[Your Business Address]
[Date]
Worldpay (UK) Limited
The Walbrook Building
25 Walbrook
London EC4N 8AF
Dear Worldpay,
RE: NOTICE OF CONTRACT TERMINATION
Account Number: [YOUR ACCOUNT NUMBER]
Merchant ID: [YOUR MERCHANT ID]
I am writing to formally terminate my card machine contract with Worldpay in accordance with the terms outlined in my agreement dated [CONTRACT DATE].
Please confirm in writing:
1. My contract end date following the required notice period
2. Any outstanding balance or early termination fees
3. Instructions for returning equipment
4. Cessation of all Direct Debit payments after final settlement
Please provide written confirmation of this termination and a final account statement within 14 days.
Yours faithfully,
[Your Name]
[Your Signature]
What Happens When You Try to Cancel
Worldpay's retention team will almost certainly call you. Here is what they typically offer and what to watch out for.
Rate reductions
"We can drop your transaction fee by 20%." Sounds good, but check the total cost including monthly fees, PCI charges, and the new minimum term they will want you to sign.
Free terminal upgrade
"We will send you a brand new terminal at no cost." Usually comes with a fresh 3-year contract. Read the small print.
Waived exit fees
"We will waive the early termination charge." This is a strong offer if genuine, but get it in writing before you agree to anything else.
Price match
"Tell us what you have been quoted and we will match it." Even if they match the headline rate, their fee structure is more complex than most alternatives.
Our advice
If you accept a counter-offer, get every detail in writing before agreeing. Check for new minimum terms, confirm rate guarantees, and compare the total cost (not just the transaction fee) against what you have been quoted elsewhere. Most of the businesses we work with find the counter-offer still works out more expensive than switching to Dojo.
Equipment Return Checklist
If you rent your Worldpay terminal (most people do), you must return it within 14 days. Missing items or late returns mean extra charges.
Before packing: Take photos of every item and the overall package. This protects you if Worldpay claims something was missing or damaged.
Shipping: Use the prepaid label Worldpay sends. If they do not send one, request it. Always send tracked and keep the tracking receipt.
Deadline: 14 days from cancellation date. Late returns: £50+ per week until received.
Real Numbers: What Switching Actually Saves
Based on a restaurant client we switched in March 2026. Figures rounded for privacy.
With Worldpay
Monthly card sales: £38,000
Transaction fees (2.3%): £874
Monthly service + PCI: £45
Total: £919/month
With Dojo (via CapExpand)
Monthly card sales: £38,000
Transaction fees (1.4%): £532
Monthly package: £20
Total: £552/month
Saving: £367/month (£4,404/year)
Their Worldpay exit fee was £0 because the contract had already ended. They did not even know.
Cancellation Timeline
Here is what the full process looks like from start to finish. Most of the time is the notice period, so start early.
| Step | Timeframe | What happens |
|---|---|---|
| Send cancellation letter | Day 1 | Recorded delivery to Worldpay head office |
| Receive confirmation | Day 5 to 10 | Written confirmation of cancellation and any fees |
| Notice period runs | Day 10 to 100 | 30 to 90 days depending on your contract |
| Final payment taken | Around day 100 | Last Direct Debit including any exit fees |
| Return equipment | Within 14 days of end | Send terminal back using prepaid label |
| Account fully closed | Day 120 to 130 | You should receive a final statement |
Common Worldpay Cancellation Problems
They are charging me more than they quoted
Request an itemised final bill. Check every line against your original contract. Worldpay sometimes adds PCI non-compliance fees, authorisation fees, or statement fees that were not in your quote. Challenge anything that was not in your signed agreement.
I cannot afford the exit fee
We have helped businesses negotiate reduced exit fees. Sometimes Worldpay will accept a lower figure to avoid the hassle of debt collection. Call us on 0333 041 3933 and we can talk through your options. In many cases, the savings from switching cover the exit fee within a few months.
They will not give me written confirmation
Worldpay are legally required to confirm your cancellation in writing. If they refuse or keep delaying, send a formal complaint to complaints@worldpay.com. If that does not resolve it within 8 weeks, escalate to the Financial Ombudsman.
They are still taking Direct Debit payments after I cancelled
Contact your bank immediately. Under the Direct Debit Guarantee scheme, your bank must refund any payments taken after a valid cancellation. Have your cancellation confirmation and recorded delivery receipt ready as evidence.
They say I did not give enough notice
This is why we recommend recorded delivery. If you have proof of the date your letter was received, they cannot dispute it. If you only cancelled by phone, you may have to start the notice period again from your next written notification.
We handle the switch for you
We are an authorised Dojo partner and we do this every day. We will get your Dojo terminal delivered, set it up, make sure it is working, and then coordinate the Worldpay cancellation so there is no gap.
- Next-day payouts, 7 days a week
- Built-in 4G and WiFi
- Business intelligence through the Dojo app
- No setup fees
Frequently Asked Questions
How do I cancel my Worldpay contract?▼
What are Worldpay exit fees?▼
Can I cancel Worldpay without paying exit fees?▼
Can I cancel Worldpay within 14 days of signing?▼
What notice period does Worldpay require?▼
Will Worldpay sue me if I stop paying?▼
Can I keep my Worldpay terminal?▼
What is the best alternative to Worldpay?▼
How long does it take to switch from Worldpay to Dojo?▼
Best Worldpay Alternatives UK 2026
Compare Dojo and other options side by side
How to Switch from Worldpay to Dojo
Step-by-step switching guide with no downtime
CapExpand is an authorised Dojo partner and exclusively provides Dojo card machines. Other providers mentioned on this page are listed for informational purposes only and are not available through CapExpand. CapExpand is not a financial adviser. Information on this page was last reviewed in April 2026.