Terms & Conditions

1. Acceptance of Terms

By accessing and using the CapExpand website and services, you accept and agree to be bound by these Terms and Conditions.

2. Our Service

CapExpand Ltd provides the following services to UK businesses:

• Dojo card machines and payment processing, as an authorised Dojo partner, available to all UK businesses including sole traders
• Business funding introductions, connecting incorporated UK businesses (Ltd and LLP) with merchant cash advance, loan, and revenue-based finance providers on our panel
• Business energy solutions, comparing and switching business gas and electricity

For business funding, we act as a commercial finance introducer. We do not provide financial advice and we do not make lending decisions. CapExpand is not authorised or regulated by the Financial Conduct Authority (FCA). Merchant cash advances are commercial agreements between businesses and are not regulated by the FCA. Some lenders on our panel are separately FCA-authorised for regulated lending activities.

Business funding introductions are currently only available to limited companies (Ltd) and limited liability partnerships (LLP) registered in the UK. Sole traders and partnerships may register their interest and will be contacted when our services expand to include their business type.

3. No Fee to Users & Commission Disclosure

Our service is free to you. We do not charge you any fees for our introduction service.

We will receive a commission from the lender when a funding deal completes. This commission is typically calculated as a percentage of the total amount funded, or as a percentage of the fixed fee charged by the lender. The amount of commission we receive varies by lender and product type. Different lenders pay different amounts depending on different commission models. For transparency, we work with the following commission models: fixed fee, percentage of the amount funded, and rate for risk (based on the risk profile of the business).

The commission we receive does not increase the cost of funding to you. The terms you receive are set by the lender based on your business profile. We do not recommend lenders based on the commission they pay us.

You are entitled to ask us at any time how much commission we will receive in connection with your funding. If you would like to know, please ask your account manager and we will provide the information promptly. Further details of the commission model, calculation and amount will be disclosed to you throughout your customer journey.

4. Quote Accuracy

While we strive to provide accurate quotes, final rates and terms are determined based on your specific business circumstances. Card machine quotes are provided through Dojo. Funding quotes are subject to provider approval.

5. User Information

You agree to provide accurate and complete information when using our forms. We may share your information with relevant service providers to obtain quotes on your behalf. See our Privacy Policy for details on data handling.

6. No Obligation

Submitting a quote request creates no obligation to proceed with any provider. You are free to accept or decline any quotes received.

7. Limitation of Liability

CapExpand acts as an intermediary only. We are not liable for the performance, terms, or actions of any provider. Your agreement is with the provider you choose, not with CapExpand.

8. Changes to Terms

We may update these terms from time to time. Continued use of our service after changes constitutes acceptance of the new terms.

9. Merchant Cash Advance (MCA) Specific Terms

Factor Rates Explained

When you apply for an MCA through CapExpand, providers will quote you a factor rate. This rate typically ranges from 1.1 to 1.5, depending on:

• Your monthly card sales volume
• Your business trading history
• The amount of funding required
• Your repayment capacity

Example Calculation:

Eligibility & Requirements

To qualify for an MCA through our partner providers:

• Minimum 3 months trading history for our current fast-track route
• UK registered business
• Regular card/electronic payment transactions
• Minimum monthly card turnover of £10,000 for the current fast-track route
• No current insolvency proceedings

Your Rights & Responsibilities

When you enter into an MCA agreement:

• You'll receive a detailed agreement outlining all terms, factor rate, and repayment structure
• You have the right to ask questions and seek independent advice before signing
• You can repay early (often with benefits) by contacting your provider
• You should maintain accurate records of all payments
• If you experience difficulties, contact your provider immediately to discuss options

10. Complaints

If you have a complaint about our service, please see our Complaints Procedure page for full details on how to raise a concern and our resolution process.

Email complaints to: complaints@capexpand.com

11. Privacy Notice and Data Protection

A Privacy Notice has been issued separately and is available at capexpand.com/privacy-policy. Being transparent and providing accessible information about how we use your personal data is a key element of the UK General Data Protection Regulation (UK GDPR).

Our Privacy Notice details the lawful bases for processing data, who we are, how we use information about you, marketing consent, what information is collected, why personal data is required, our data retention periods and your rights in relation to your personal data. A full copy is available at the link above or upon request.

You must be confident you understand how your data will be processed. If you require further clarification, please contact us before engaging our services.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For questions about these terms, contact us at hello@capexpand.com or call 07447 456300.