How to Cancel Global Payments
Getting out of a Global Payments contract takes some planning. Ring 0345 702 3344, then send your 30-day written notice by recorded delivery. If you are still inside the 24-36 month minimum term, expect exit fees between £300 and £1,200. We help businesses leave Global Payments regularly, and here is what you actually need to do, step by step.
Last updated: April 2026 · Written by the CapExpand switching team
Contract
24-36 months
Notice Period
30 days
Exit Fee
£300-£1,200
Difficulty
Hard
Phone
0345 702 3344
Global Payments Exit Fees by Contract Time Remaining
Global Payments calculates early termination fees based on the remaining months on your contract. Here is what we typically see.
| Time Remaining | Typical Exit Fee | Notes |
|---|---|---|
| Contract ended | £0 | Just give 30 days notice. Check your contract date because many businesses are already past their minimum term. |
| 1 to 6 months | £100 to £300 | Usually worth paying. You will recoup this within a couple of months through lower fees with Dojo. |
| 6 to 12 months | £300 to £500 | Run the numbers. In most cases the savings from switching still outweigh the exit fee. |
| 12 to 24 months | £500 to £800 | Getting expensive. Consider negotiating the fee down or waiting until nearer the contract end. |
| 24+ months | £800 to £1,200 | The highest fees. If Global Payments changed your rates mid-contract, you may have grounds to dispute. |
Fees are estimates based on what we see regularly. Your actual fee depends on your specific contract terms. Always get the figure in writing from Global Payments before committing.
Step-by-Step: How to Cancel Global Payments
Find out exactly when your contract ends
This is the single most important piece of information. Ring Global Payments on 0345 702 3344 or dig out your original paperwork. Most contracts run 24-36 months with auto-renewal, so if you are close to the end, timing your exit right could save you hundreds of pounds in fees.
Ask for your exit fee in writing
If you are still inside the minimum term, ask Global Payments to confirm the early termination fee in writing. Do not accept a verbal figure. Fees typically run £300-£1,200 depending on months remaining. Knowing the exact number lets you decide whether to leave now or wait it out.
Set up your replacement BEFORE you cancel
Get your new Dojo terminal set up and working before you send the cancellation letter. We can usually have one with you within a day or two. That way there is never a gap where you cannot take payments.
Send your cancellation by recorded delivery
Write a clear letter stating you are cancelling, include your merchant ID and business name, and send it by Royal Mail recorded delivery. You need to give 30 days notice. Keep the tracking receipt. Use the letter template below.
Expect Global Payments to try to keep you
Their retention team will call with counter-offers. They will offer rate reductions and sometimes waived exit fees. See the section below on how to handle this.
Return the terminal quickly and carefully
Global Payments will send you a returns label or arrange collection. Pack the terminal securely with all accessories. A damaged or missing terminal gives them an excuse to charge you extra. Send it back tracked within 14 days.
Only cancel your Direct Debit AFTER written confirmation
Wait until you receive written confirmation that your account is fully closed. Cancelling the DD early gives Global Payments grounds to pursue you for the outstanding balance through debt collection.
Global Payments Cancellation Letter Template
Copy this letter, fill in your details, and send it by recorded delivery. Keep a copy for your records.
[Your Business Name]
[Your Business Address]
[Date]
Global Payments UK Ltd
51 De Montfort Street
Leicester
LE1 7BB
Dear Global Payments,
RE: NOTICE OF CONTRACT TERMINATION
Account Number: [YOUR ACCOUNT NUMBER]
Merchant ID: [YOUR MERCHANT ID]
I am writing to formally terminate my card machine contract with Global Payments in accordance with the terms outlined in my agreement dated [CONTRACT DATE].
Please confirm in writing:
1. My contract end date following the required notice period
2. Any outstanding balance or early termination fees
3. Instructions for returning equipment
4. Cessation of all Direct Debit payments after final settlement
Please provide written confirmation of this termination and a final account statement within 14 days.
Yours faithfully,
[Your Name]
[Your Signature]
What Happens When You Try to Cancel
Global Payments' retention team will almost certainly call you. Here is what they typically offer and what to watch out for.
Rate reductions
"We can drop your transaction fee." Sounds attractive, but check the total cost including monthly fees, PCI charges, and the new minimum term they will want you to sign. The headline rate is never the full picture.
Free terminal upgrade
"We will send you a new terminal at no cost." This usually comes with a fresh 24-36 month contract attached. Read the small print carefully before you agree.
Waived exit fees
"We will waive the early termination charge." Get this in writing before you agree to anything. Verbal promises from retention teams are not legally binding.
Price match
"Tell us what you have been quoted and we will match it." Even if they match the headline rate, Global Payments has a more complex fee structure with multiple add-on charges.
Our advice
If you accept a counter-offer, get every detail in writing before agreeing. Check for new minimum terms, confirm rate guarantees, and compare the total cost (not just the transaction fee) against what you have been quoted elsewhere. Most of the businesses we work with find the counter-offer still works out more expensive than switching to Dojo.
Equipment Return Checklist
If you rent your Global Payments terminal (most people do), you must return it within 14 days. Missing items or late returns mean extra charges.
Before packing: Take photos of every item and the overall package. This protects you if Global Payments claims something was missing or damaged.
Shipping: Use the returns label Global Payments sends. If they do not send one, request it. Always send tracked and keep the tracking receipt.
Deadline: 14 days from cancellation date. Non-return charges are typically £100 to £200.
Common Global Payments Cancellation Problems
Auto-renewal locked you into another term
Global Payments contracts auto-renew if you do not give notice before the renewal date. If you have just been renewed, call and negotiate. Set a diary reminder three months before any future renewal. Some businesses have successfully argued they were not properly notified of the renewal window.
Exit fee is higher than expected
Request an itemised breakdown. Global Payments sometimes includes charges that were not in the original quote, like PCI non-compliance fees or minimum monthly spend penalties. Challenge anything that does not match your signed agreement and get the final figure confirmed in writing.
They will not give me written confirmation
Global Payments are legally required to confirm your cancellation in writing. If they keep delaying, send a formal complaint. If that does not resolve it within 8 weeks, escalate to the Financial Ombudsman. Your recorded delivery letter proves you gave notice regardless.
Still taking Direct Debit payments after cancellation
Contact your bank immediately. Under the Direct Debit Guarantee, your bank must refund any payments taken after a valid cancellation. Have your cancellation confirmation and recorded delivery receipt ready as evidence.
Damaged terminal charges
If Global Payments claims the returned terminal was damaged, your photos from before packing are your defence. Always photograph everything before sending it back. If you did not, check whether your business insurance covers the equipment.
Cancellation Timeline
Here is what the full process looks like from start to finish. The notice period is the main wait, so start early.
| Step | Timeframe | What happens |
|---|---|---|
| Call Global Payments | Day 1 | Ring 0345 702 3344 to start the process |
| Send cancellation letter | Day 1 | Recorded delivery to Global Payments head office |
| Receive confirmation | Day 5 to 10 | Written confirmation of cancellation and any fees |
| Notice period runs | Day 10 to 40 | 30 days from when they received the letter |
| Final payment taken | Around day 40 | Last Direct Debit including any exit fees |
| Return equipment | Within 14 days of end | Send terminal back using prepaid label |
| Account fully closed | Day 55 to 60 | You should receive a final statement |
Real Numbers: What Switching Actually Saves
Based on a pub client we switched in January 2026. Figures rounded for privacy.
With Global Payments
Monthly card sales: £28,000
Transaction fees (2.1%): £588
Monthly service + PCI: £40
Total: £628/month
With Dojo (via CapExpand)
Monthly card sales: £28,000
Transaction fees (1.4%): £392
Monthly package: £20
Total: £412/month
Saving: £216/month (£2,592/year)
Their Global Payments exit fee was £350. They made that back in under two months through lower fees.
We manage the whole switch. You just keep trading.
We switch people off Global Payments every week, so we know exactly how to time it. Your Dojo terminal arrives and gets tested before your Global Payments service ends, with zero gap in taking card payments.
- Next-day payouts, 7 days a week
- Built-in 4G and WiFi
- Business intelligence through the Dojo app
- No setup fees
Frequently Asked Questions
How do I cancel my Global Payments contract?▼
What are Global Payments exit fees?▼
Can I cancel Global Payments without paying exit fees?▼
Can I cancel Global Payments within 14 days of signing?▼
What notice period does Global Payments require?▼
Will Global Payments sue me if I stop paying?▼
Can I keep my Global Payments terminal?▼
What is the best alternative to Global Payments?▼
How long does it take to switch from Global Payments to Dojo?▼
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CapExpand is an authorised Dojo partner and exclusively provides Dojo card machines. Other providers mentioned on this page are listed for informational purposes only and are not available through CapExpand. CapExpand is not a financial adviser. Information on this page was last reviewed in April 2026.