How to Cancel Global Payments

Getting out of a Global Payments contract takes some planning. Ring 0345 702 3344, then send your 30-day written notice by recorded delivery. If you are still inside the 24-36 month minimum term, expect exit fees between £300 and £1,200. We help businesses leave Global Payments regularly, and here is what you actually need to do, step by step.

Alex BeardsleyFounder & Director

Updated July 2026

Contract

24-36 months

Notice Period

30 days

Exit Fee

£300-£1,200

Difficulty

Hard

Phone

0345 702 3344

Global Payments Exit Fees by Contract Time Remaining

Global Payments calculates early termination fees based on the remaining months on your contract. Here is what we typically see.

Time Remaining	Typical Exit Fee	Notes
Contract ended	£0	Just give 30 days notice. Check your contract date because many businesses are already past their minimum term.
1 to 6 months	£100 to £300	Usually worth paying. You will recoup this within a couple of months through lower fees with Dojo.
6 to 12 months	£300 to £500	Run the numbers. In most cases the savings from switching still outweigh the exit fee.
12 to 24 months	£500 to £800	Getting expensive. Consider negotiating the fee down or waiting until nearer the contract end.
24+ months	£800 to £1,200	The highest fees. If Global Payments changed your rates mid-contract, you may have grounds to dispute.

Fees are estimates based on what we see regularly. Your actual fee depends on your specific contract terms. Always get the figure in writing from Global Payments before committing.

Step-by-Step: How to Cancel Global Payments

Find out exactly when your contract ends

This is the single most important piece of information. Ring Global Payments on 0345 702 3344 or dig out your original paperwork. Most contracts run 24-36 months with auto-renewal, so if you are close to the end, timing your exit right could save you hundreds of pounds in fees.

Ask for your exit fee in writing

If you are still inside the minimum term, ask Global Payments to confirm the early termination fee in writing. Do not accept a verbal figure. Fees typically run £300-£1,200 depending on months remaining. Knowing the exact number lets you decide whether to leave now or wait it out.

Set up your replacement BEFORE you cancel

Get your new Dojo terminal set up and working before you send the cancellation letter. We can usually have one with you within a day or two. That way there is never a gap where you cannot take payments.

Send your cancellation by recorded delivery

Write a clear letter stating you are cancelling, include your merchant ID and business name, and send it by Royal Mail recorded delivery. You need to give 30 days notice. Keep the tracking receipt. Use the letter template below.

Expect Global Payments to try to keep you

Their retention team will call with counter-offers. They will offer rate reductions and sometimes waived exit fees. See the section below on how to handle this.

Return the terminal quickly and carefully

Global Payments will send you a returns label or arrange collection. Pack the terminal securely with all accessories. A damaged or missing terminal gives them an excuse to charge you extra. Send it back tracked within 14 days.

Only cancel your Direct Debit AFTER written confirmation

Wait until you receive written confirmation that your account is fully closed. Cancelling the DD early gives Global Payments grounds to pursue you for the outstanding balance through debt collection.

Global Payments Cancellation Letter Template

Copy this letter, fill in your details, and send it by recorded delivery. Keep a copy for your records.

[Your Business Name]
[Your Business Address]
[Date]

Global Payments UK Ltd
51 De Montfort Street
Leicester
LE1 7BB

Dear Global Payments,

RE: NOTICE OF CONTRACT TERMINATION
Account Number: [YOUR ACCOUNT NUMBER]
Merchant ID: [YOUR MERCHANT ID]

I am writing to formally terminate my card machine contract with Global Payments in accordance with the terms outlined in my agreement dated [CONTRACT DATE].

Please confirm in writing:

1. My contract end date following the required notice period
2. Any outstanding balance or early termination fees
3. Instructions for returning equipment
4. Cessation of all Direct Debit payments after final settlement

Please provide written confirmation of this termination and a final account statement within 14 days.

Yours faithfully,
[Your Name]
[Your Signature]

What Happens When You Try to Cancel

Global Payments' retention team will almost certainly call you. Here is what they typically offer and what to watch out for.

Rate reductions

"We can drop your transaction fee." Sounds attractive, but check the total cost including monthly fees, PCI charges, and the new minimum term they will want you to sign. The headline rate is never the full picture.

Free terminal upgrade

"We will send you a new terminal at no cost." This usually comes with a fresh 24-36 month contract attached. Read the small print carefully before you agree.

Waived exit fees

"We will waive the early termination charge." Get this in writing before you agree to anything. Verbal promises from retention teams are not legally binding.

Price match

"Tell us what you have been quoted and we will match it." Even if they match the headline rate, Global Payments has a more complex fee structure with multiple add-on charges.

Our advice

If you accept a counter-offer, get every detail in writing before agreeing. Check for new minimum terms, confirm rate guarantees, and compare the total cost (not just the transaction fee) against what you have been quoted elsewhere. Most of the businesses we work with find the counter-offer still works out more expensive than switching to Dojo.

Equipment Return Checklist

If you rent your Global Payments terminal (most people do), you must return it within 14 days. Missing items or late returns mean extra charges.

Card terminal (the main unit)

Power supply and charging cable

Docking station / base unit (if applicable)

Receipt printer paper roll (not essential, but include it)

Any SIM card or dongle that came with the terminal

Before packing: Take photos of every item and the overall package. This protects you if Global Payments claims something was missing or damaged.

Shipping: Use the returns label Global Payments sends. If they do not send one, request it. Always send tracked and keep the tracking receipt.

Deadline: 14 days from cancellation date. Non-return charges are typically £100 to £200.

Common Global Payments Cancellation Problems

Auto-renewal locked you into another term

Global Payments contracts auto-renew if you do not give notice before the renewal date. If you have just been renewed, call and negotiate. Set a diary reminder three months before any future renewal. Some businesses have successfully argued they were not properly notified of the renewal window.

Exit fee is higher than expected

Request an itemised breakdown. Global Payments sometimes includes charges that were not in the original quote, like PCI non-compliance fees or minimum monthly spend penalties. Challenge anything that does not match your signed agreement and get the final figure confirmed in writing.

They will not give me written confirmation

Global Payments are legally required to confirm your cancellation in writing. If they keep delaying, send a formal complaint. If that does not resolve it within 8 weeks, escalate to the Financial Ombudsman. Your recorded delivery letter proves you gave notice regardless.

Still taking Direct Debit payments after cancellation

Contact your bank immediately. Under the Direct Debit Guarantee, your bank must refund any payments taken after a valid cancellation. Have your cancellation confirmation and recorded delivery receipt ready as evidence.

Damaged terminal charges

If Global Payments claims the returned terminal was damaged, your photos from before packing are your defence. Always photograph everything before sending it back. If you did not, check whether your business insurance covers the equipment.

Cancellation Timeline

Here is what the full process looks like from start to finish. The notice period is the main wait, so start early.

Step	Timeframe	What happens
Call Global Payments	Day 1	Ring 0345 702 3344 to start the process
Send cancellation letter	Day 1	Recorded delivery to Global Payments head office
Receive confirmation	Day 5 to 10	Written confirmation of cancellation and any fees
Notice period runs	Day 10 to 40	30 days from when they received the letter
Final payment taken	Around day 40	Last Direct Debit including any exit fees
Return equipment	Within 14 days of end	Send terminal back using prepaid label
Account fully closed	Day 55 to 60	You should receive a final statement

Real Numbers: What Switching Actually Saves

Based on a pub client we switched in January 2026. Figures rounded for privacy.

With Global Payments

Monthly card sales: £28,000

Transaction fees (2.1%): £588

Monthly service + PCI: £40

Total: £628/month

With Dojo (via CapExpand)

Monthly card sales: £28,000

Transaction fees (1.4%): £392

Monthly package: £20

Total: £412/month

Saving: £216/month (£2,592/year)

Their Global Payments exit fee was £350. They made that back in under two months through lower fees.

We manage the whole switch. You just keep trading.

We switch people off Global Payments every week, so we know exactly how to time it. Your Dojo terminal arrives and gets tested before your Global Payments service ends, with zero gap in taking card payments.

Next-day payouts, 7 days a week
Built-in 4G and WiFi
Business intelligence through the Dojo app
No setup fees

Get a free Dojo quote Call 0333 041 3127

Frequently Asked Questions

How do I cancel my Global Payments contract?▼

Ring Global Payments on 0345 702 3344 and tell them you want to cancel. They will try to retain you. Expect offers, counter-deals, and a bit of back-and-forth. Once you have confirmed over the phone, follow it up with 30 days written notice sent by recorded delivery. Include your merchant ID and a clear cancellation date. The verbal call alone is not enough. You need the letter too.

What are Global Payments exit fees?▼

Somewhere between £300 and £1,200 depending on how many months are left on your contract. Global Payments typically calculates it as a fixed penalty plus your remaining monthly charges. The worst cases we see are people who signed up recently and are facing 20+ months of charges. Always ask for the exact figure in writing before you commit to cancelling.

Can I cancel Global Payments without paying exit fees?▼

The simplest route is to wait until your minimum term ends and give notice before the auto-renewal date. Most people miss this window and get locked in again, so put a reminder in your diary three months before it expires. If Global Payments has raised your rates mid-contract without giving you proper notice, you may have grounds to leave without penalty. Check your original contract for the rate-change clause.

Can I cancel Global Payments within 14 days of signing?▼

Yes. Under the Consumer Contracts Regulations, you have a 14-day cooling-off period from when you signed. If you cancel within this window, there are no penalties and no exit fees. Contact Global Payments immediately in writing to exercise this right and send it by recorded delivery.

What notice period does Global Payments require?▼

Global Payments requires 30 days written notice. A phone call starts the process, but you must follow up with a letter. Send it by recorded delivery so you have proof of the date it was received. Some older contracts may have slightly different notice terms, so check your specific paperwork.

Will Global Payments sue me if I stop paying?▼

If you cancel your Direct Debit without properly cancelling the contract first, Global Payments can pursue the debt through collection agencies. They may also add late payment charges. Always follow the proper cancellation process and only cancel your Direct Debit after you have received written confirmation that your account is closed.

Can I keep my Global Payments terminal?▼

Only if you purchased it outright, which is uncommon. Most Global Payments terminals are rented and must be returned within 14 days of cancellation. Non-return charges are typically £100 to £200. Check your original agreement to confirm whether you own or rent your terminal.

What is the best alternative to Global Payments?▼

Almost every Global Payments customer we switch goes to Dojo. The reasons are always the same: next-day payouts instead of the slow settlement times, built-in 4G so the terminal works everywhere, and pricing that is transparent. No hidden interchange markups, no PCI fees, no statement charges. We are an authorised Dojo partner and we handle the setup for free.

How long does it take to switch from Global Payments to Dojo?▼

We can get you live on Dojo within 24-48 hours. The trick is to have your new terminal running before your Global Payments contract actually ends, so there is no gap. We coordinate the timing for you so you are never without the ability to take card payments.

Global Payments vs Dojo 2026

Compare Global Payments and Dojo side by side

How to Switch Card Machine Provider

Step-by-step switching guide with no downtime

Sources and references

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CapExpand is an authorised Dojo partner and exclusively provides Dojo card machines. Other providers mentioned on this page are listed for informational purposes only and are not available through CapExpand. CapExpand is not a financial adviser. Information on this page was last reviewed in July 2026.