How to Cancel Teya/Saltpay (UK 2025)
30-day notice • Exit fees £150-£600
⚠️ Contract Requirements
Notice Period
30 days
Exit Fee
£150-£600
Difficulty
Hard
Phone (Fastest)
0333 321 4422
Have your account number ready
support@teya.com
Response: 24-48 hours
⚠️ Before You Cancel
Teya (formerly Saltpay) is more flexible than traditional banks. Still requires 30-day notice by phone AND email.
Step-by-Step Cancellation Process
Review Agreement
Day 1Teya (formerly Saltpay) contracts are typically 18-24 months. Check your exact terms and end date.
Calculate Exit Fee
Day 1Teya charges £150-£600 for early termination. Reasonable compared to traditional banks.
Call Customer Service
Day 1Phone 0333 321 4422 to initiate cancellation. Get confirmation in writing via email.
Email Notice
Day 1-2Send written confirmation to support@teya.com with merchant ID and phone reference number.
Export Transaction Data
Before closureDownload all sales reports and payment history from your Teya dashboard before access is removed.
Return Equipment
Within 14 daysTeya sends prepaid return labels. Pack terminals securely and get tracking proof.
Final Invoice
30-45 daysReview charges carefully. Teya is generally transparent but verify all fees.
Switch to CapExpand Card Machines
Leave Teya (Saltpay) and potentially save £100-£400/month with our premium terminals
Depending on card turnover
Terminal rental
Exit fee coverage
✨ What You Get:
- Premium terminals with next-day funding
- Contract or no-contract options
- We'll cover your Teya (Saltpay) exit fees (if eligible)
- Free expert switching service
Common Questions
How much to cancel Teya early?
£150-£600 depending on remaining contract term. More reasonable than traditional banks like Worldpay or Barclaycard.
Is Teya the same as Saltpay?
Yes, Saltpay rebranded to Teya in 2022. If you have a Saltpay contract, it's now serviced by Teya.
What's the notice period for Teya?
30 days written notice required via phone AND email. Shorter than most providers.
Can I negotiate exit fees with Teya?
Occasionally for long-standing customers. Worth asking but don't expect full waiver.