How to Cancel Elavon Card Machine (UK 2025)
30-day notice • Exit fees £250-£800
⚠️ Contract Requirements
Notice Period
30 days
Exit Fee
£250-£800
Difficulty
Hard
Phone (Fastest)
0345 850 0195
Have your account number ready
merchantservices@elavon.com
Response: 24-48 hours
⚠️ Before You Cancel
Give notice by phone first, then send written confirmation via email. Keep records of both communications.
Step-by-Step Cancellation Process
Review Contract
Day 1Check your Elavon agreement for contract length (typically 24-36 months) and early termination fees.
Calculate Exit Fee
Day 1Elavon charges £250-£800 for early termination depending on remaining months. Lower than most banks.
Give 30 Days Notice
Day 1Call 0345 850 0195 to initiate cancellation. Request email confirmation of your notice.
Send Written Confirmation
Day 1-2Email merchantservices@elavon.com with merchant ID, cancellation date, and phone reference number.
Return Equipment
Within 14 daysElavon sends prepaid labels. Pack terminals carefully and get proof of posting.
Final Settlement
30-60 daysReview final bill. Elavon is generally fair with charges compared to other providers.
Switch to CapExpand Card Machines
Leave Elavon and potentially save £100-£400/month with our premium terminals
Depending on card turnover
Terminal rental
Exit fee coverage
✨ What You Get:
- Premium terminals with next-day funding
- Contract or no-contract options
- We'll cover your Elavon exit fees (if eligible)
- Free expert switching service
Common Questions
How much to cancel Elavon early?
£250-£800 depending on remaining contract months. One of the more reasonable providers for early termination.
What's Elavon's notice period?
30 days written notice (shorter than most providers). Must be given by phone AND email.
Will Elavon waive exit fees?
Sometimes for long-term customers or if switching to another US Bank/Elavon product. Worth asking but don't expect it.
Can I keep my Elavon terminals?
If rented, you must return them. If purchased, you own them but they won't work with other providers.