How to Cancel Shift4 (UK 2025)
30-day notice • Variable exit fees
⚠️ Contract Requirements
Notice Period
30 days
Exit Fee
Variable
Difficulty
Hard
Phone (Fastest)
Contact Account Manager
Have your account number ready
Via Account Manager
Response: 24-48 hours
⚠️ Before You Cancel
Shift4 is sold through resellers. Your contract and exit fees depend on who sold you the system. Contact your original sales rep or account manager.
Step-by-Step Cancellation Process
Review Contract
Day 1Shift4 contracts are typically 24-36 months. Check your termination clause for exact exit fee structure.
Contact Shift4
Day 1Call your Shift4 account manager or main support line. Shift4 contracts vary by reseller.
Written Notice
Day 1-2Send cancellation request in writing to your account manager. Get confirmation email with reference number.
Export All Data
Before closureDownload transaction reports, settlement data, and any integrated POS information.
Return Hardware
Within 14 daysFollow Shift4's equipment return process. POS systems may have multiple components to return.
Final Bill
30-60 daysReview exit fees and pro-rated charges. Shift4 fees vary significantly by contract.
Switch to CapExpand Card Machines
Leave Shift4 and potentially save £100-£400/month with our premium terminals
Depending on card turnover
Terminal rental
Exit fee coverage
✨ What You Get:
- Premium terminals with next-day funding
- Contract or no-contract options
- We'll cover your Shift4 exit fees (if eligible)
- Free expert switching service
Common Questions
How much to cancel Shift4?
Variable depending on contract type and reseller. Typically £400-£1,000. Check your original agreement.
Who do I contact to cancel?
Contact your Shift4 account manager first. If you don't have one, call the reseller who sold you the system.
What's the notice period?
Usually 30 days but varies by contract. Some require 60-90 days.
Can I export my POS data?
Yes, but the process depends on your specific Shift4 setup. Do this BEFORE cancelling.